What To Expect
Please arrive at least 20-30 minutes prior to your spa treatment. This will allow you to complete our Guest Profile, change into a luxurious robe and sandals and relax before your treatment begins. In respect for all our guests, if you arrive late, your treatment will end as scheduled. Please turn off all Cellular pagers and telephones as soon as you arrive.
Reservations are encouraged to secure your desired time. We also encourage all guests to reserve ahead of time for the complimentary Infrared Sauna. If you need to cancel or re-schedule your appointment you are required to give 24 hours notice. Failure to give 24 hours notice will result in a 50% charge for your treatment. Failure to show will result in a 100% charge of the treatment price.
RESERVATIONS FOR GROUP BOOKINGS (3 or more guests with a minimum of 2 treatments each) are highly recommended and secured with a credit card. We require a minimum of 2 weeks notice if you need to cancel or re-schedule anyone in your party. Failure to give 2 weeks notice will result in a 50% charge for the entire group booking’s treatment cost. Failure to show and we will charge 100% of the entire group booking price. A mandatory 15% gratuity is charged to all group reservations. *Please note: an automatic non-refundable $25 Administration Fee applies to all group bookings.
*Are you organizing a “Spa Day” for a group of Friends, Family, Business or Wedding Party? As an appreciation gift to you, we give back! All our Group reservations receive a “Dollar value Gift Card” upon check out, to use at a future date. The dollar value is 10% of the entire group cost before tax and gratuity.
*All of our menu prices do not include tax or gratuity. If you received excellent service, a 15% gratuity is warmly appreciated.